FAQ

For in-stock items, we can do same day ship-outs for those customers that request rush orders. We must receive your order before noon if you would like the item shipped out that same day. The shipping speeds we offer are 3-Day or Ground for domestic shipments.

International shipments typically take shipping companies a few business days to deliver. For items that are not in stock, the delivery schedule will vary based on the item. Please contact our sales team to inquire whether a material is in stock.

We use FedEx or DHL – whichever you prefer.

Yes, we can ship ‘freight collect’ against your account with any of these shipping companies.

Apart from the product costs and shipping costs, we charge SHE Accreditation fees & Handling fees. The only exception is when a shipment contains hazardous material and is shipped ‘freight collect’.

Note that your country’s customs may impose taxes/fees/duties; these are not our responsibility.

Our sales team provides official quotes for you. However, you must first specify the billing address, shipping address, e-mail address, phone number, and shipping method (i.e., shipping speed, whether or not it is shipping ‘freight collect’, etc.). We cannot create an accurate quote without this information.

We accept purchase orders from customers that have a credit history with us or have supplied us with one. You can fax, e-mail or mail the purchase order to us (see our contact section for more information).

Please make sure the purchase order has both the company/institution letterhead and authorized signature on it. Also, you must specify the billing address, shipping address, contact person, e-mail address, phone number, and shipping method. For international orders: please do not submit purchase orders written in languages other than English.

We offer a 5-10% discount for academic research.


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